Satisfaction survey
Criteres Excellent Good Average Weak Very weak
Product quality
I.1 Quality of dates
I.2 Quality of packaging
I.3 Packaging & labelling
I.4 Quality system / Certification
Criteres Excellent Good Average Weak Very weak
Trade behaviour
II.1 Respect of Contract
II.2 Response speed to customers’complaints
II.3 Respect of delivery time & qauntity delivery
II.4 Price
Criteres Excellent Good Average Weak Very weak
Innovation
III.1 Creating a new product following your request
III.3 Creating a new packaging following your request

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